AWS - Access Web Solutions
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Hosting Services:
  • What type of hosting solutions you provide?
  • How long does it take to get my account activated?
  • What are the rates under different Plans?
  • Are there any set-up fees?
  • I want to host my domain with AWS and my domain record needs AWS's DNS information?
  • Can AWS host my international domain name? (e.g., .uk, .ca, .br, .de, etc.)?
  • What do you mean by test account?
  • How do I transfer files to my Web site?
  • What is Front Page Extension?
  • Do you provide control panel to manage web site features?
  • How to configure POP3 email accounts in Outlook Express?
  • How to access Web Based Email?
  • How can I check my web site statistics (Web Traffic)?
  • What does 'Auto Renew' mean?
  • eSolutions Services:
  • What all payment solutions you offer?
  • How secure are these gateways?
  • What other eSolutions do you provide?
  • What are the charges for different services under eSolutions?
  • What about quality of work, timely delivery and cost competitiveness?
  • What about technical support?
  • General Services:
  • What about support service? How do you handle customer support?
  • How long does it take to get my questions answered?
  • How do I pay for my account?
  • What type of hosting solutions you provide?
    We provide hosting solutions both in Unix/Linux & Windows operating systems. Our servers support ASP, ASP.NeT, Cold Fussion, PHP, CGI, Perl and JSP
    How long does it take to get my account activated?
    Generally, immediately in 30 minutes of the time the request is received. But in any case accounts are activated within 24 hours.
    What are the rates under different Plans?
    We offer competitive rates under different Plans. The prices of all packages are available online for Linux and Windows.
    Are there any set-up fees?
    No, there is no Set-up Fee of any kind or hidden cost. When you change server from Windows to Linux or vice versa during the duration of contract only then you are charged for a minor set-up fee.
    I want to host my domain with AWS and my domain record needs AWS's DNS information?
    If you have registered your domain through AWS then you don't have to make any changes. In other cases, you should enter AWS's DNS information in your domain DNS record which is ns1.access-web-solutions.com and ns2.access-web-solutions.com. Generally, it takes 48-72 hours for your domain records to get propogated globally.
    Can AWS host my international domain name? (e.g., .uk, .ca, .br, .de, etc.)?
    AWS can host any international domain name. However, we do not register international domain names. Each country has their own domain registry that either operates directly with the public or through resellers. You will need to find the particular international domain registry and follow their procedures. AWS can provide you with any information required by the international domain registry. Typically, the international domain registry requires AWS's DNS information, which is ns1.access-web-solutions.com and ns2.access-web-solutions.com.
    What do you mean by test account?
    Before you hire web space from us you can test our server for its performance and features. You need not to pay us. After testing period of 15 days, if you wish to continue then you pay us for the subsequent period. For technical details of servers you may visit http://hosting.access-web-solutions.com
    How do I transfer files to my Web site?
    Files can be transferred to the Web server via File Transport Protocol (FTP). If you have a PPP Internet account and need FTP software, you can download a program for either the PC or Mac from various sites. We recommend Cute FTP for Windows-based systems. We provide 24/7 FTP support for all our accounts. You can even use FrontPage; all accounts come with FrontPage extensions installed. If you did not ask to have the FrontPage extensions installed on your account when you opened your account, please contact our support section and we will be happy to install it for you. It's FREE!
    What is Front Page Extension?
    Front Page Extension is used to upload files from Front Page directly, it does not mean that if server does not have Front Page Extension then web site designed in Front Page will not work. Some time people create forms in front page so front page generates ASP code for the form and uploads the ASP Code. This code does not work on Linux server. Since, ASP is not supported in Linux so the code does not work and not because of Front Page Extension.
    Do you provide control panel to manage web site features?
    YES, we provide every web site a control panel. You can access your web site control panel at -
    Windows Server
    Linux Server
    http://www.domainname.com:2000/
    User Name : FTP login name
    Password : FTP password
    Domain : www.domain.com
    http://www.domainname.com:2082/
    User Name : FTP login name
    Password : FTP password
    Domain : www.domain.com
    How to configure POP3 email accounts in Outlook Express?
    Step by step procedure is described in the documentation of your control panel. You can find that link on the welcome screen of your control panel.
    How to access Web Based Email?
    You can access web-based e-mail at -
    Windows Server
    Linux Server
    http://www.domainname.com:2000/
    User Name : login name (eg - postmaster)
    Password : Email password
    Domain : www.domain.com
    http://www.domainname.com:2095/
    User Name : login name (eg - postmaster)
    Password : Email password
    Domain : www.domain.com
    How can I check my web site statistics (Web Traffic)?
    You can find your web site statistics at -
    Windows Server
    Linux Server
    http://www.domainname.com/stats
    http://www.domainname.com:2082/
    Within your control panel
    What does 'Auto Renew' mean?
    This option enables your hosting account to be renewed automatically when it expires. For the renewal to be processed, your PayPal a/c must have valid credit card information.
    What all payment solutions you offer?
    We offer services of payment gateways such as Authorize Net, World Pay, PayPal and 2Checkout for online credit card transactions.
    How secure are these gateways?
    They are as secure as any and certified by the authorised US govt agencies and are in use throughout. They are popular and stable payment gateways using SSL of 128-bit encryption for secure online transaction.
    What other eSolutions do you provide?
    We provide eCommerce, eCatalogue, ePortfolio, Content Management, Knowledge Base and other Value Added services catering to different situations, requirements and industries.
    What are the charges for different services under eSolutions?
    We assess the requirement of the client from the aspect of technical and cost efficiency and then suggest the work frame and rates for the job in each case. Since, the solutions are customised, and the requirement varies from customer to customer, it is not possible to provide standard costing.
    What about quality of work, timely delivery and cost competitiveness?
    Our quality check process ensures that our eSolutions are bug free! We honour time schedule. Our rates may not be the cheapest, but for the quality that we offer, they may be lowest in the market.
    What about technical support?
    Yes, we do provide technical support during the first 3 months of application without extra charge. Our support service is round the clock You can always send in your support request from our website.
    What about support service? How do you handle customer support?
    We request all support issues to be submitted from our client request page in a prescribed format. Support requests may be submitted 24 hours a day, 7 days a week. Phone support is available at +91-9811-124576 during Monday through Saturday from 10:00 AM to 6:00 PM (IST).
    How long does it take to get my questions answered?
    Most support issues are answered within 6 hours. In the event your request takes longer, you will be notified within 12 hours.
    How do I pay for my account?
    We accept payment via Credit Card/ PayPal/ Wire Transfer/ Demand Draft or Bankers Cheque/ Cash. For more details please write to us from General Enquiry form.

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